Some of the things you can do on the ePortal:

• Create an RMA
• See all ePortal created active RMAs
• Search by serial number
• Upload related Health and Safety forms
• Upload a purchase order
• View repair status including unit receipt, in repair, in test, and unit shipped milestones
• Get tracking number information
• Link all your service site locations for a complete overview of your service requests

To use the ePortal, you need to Register first by providing us with:

• Name
• Company
• Email address
• Phone number
• Your primary work location

Once your account is active, you can request an RMA, upload all relevant materials, and follow the unit through the repair process. If you use the ePortal exclusively for all your RMAs, you’ll have access to the entire service history of ePortal created RMAs.

The service ePortal is currently available for US-based customers only. Web-based service support for more regions will be added throughout the year.

Interested in trying out the ePortal today, click on the Register button below and start the process