MKS Service Solutions
Minimizing Cost.
Maximizing Equipment Longevity.
The MKS Service Solutions Portfolio focuses on key customer metrics which includes:
- Total Cost of Ownership
- Uptime
- Service Cycle Times
- Extending Equipment Lifetime
The various solutions available allow customers to tailor their service experience to meet their individual needs. Over 500 service professionals support our 13 service centers spread across North America, Europe, and Asia Pacific. The vast service infrastructure provides global, regional, and local service support to meet our customers where they operate.
Each Service Solution provides customers access to MKS certified repairs, original design engineers, complete product testing with original specifications which can be found at no other repair center in the world. Our services testing often leads to predicting potential future issues which leads to equipment longevity.
MKS Service ePortal
MKS’ web-based Service ePortal provides you with RMA service information at your fingertips, enabling you to get your work done more efficiently. Just log in and quickly and easily enter your RMA request, view unit status and shipment information, search by serial number, and see all your service requests at a glance. Check out the service ePortal functionality here.
Resources
RMA Form Complete this form when making a return.
Health & Safety Form Complete and include this form when sending equipment to us for calibration and/or repair.
How to Order Services Instructions and options for ordering MKS repair and calibration services.
MKS Service Programs
Onsite Support Agreements
An initial comprehensive analysis identifies key value creation opportunities which may include:
- Service Inventory Solutions
- Conversion Solutions
- Dedicated Field Service Support
Each tailored agreement is designed to meet individual customer service strategy and needs.
Extended Warranties
Providing customers with the ability to:
- Fix annual maintenance budgets
- Tailor equipment coverage periods
Please contact sales for more information.
Fixed-Price Repair (FPR)
A simple approach to service repair which allow customers to:
- Tailor repair level to fit their service demands
- Receive quality MKS factory approved parts
- Proactively refurbish equipment to extend equipment life
Calibration
MKS-Certified test stands, with NIST Traceable standards, calibrate equipment to meet MKS factory specifications, maintaining high equipment performance.
Trade-In
MKS understands customer technology requirements change over time.
Repair Like New
The Repair Like New (RLN) program restores units to like new condition by:
- Repairing and replacing early failure assemblies with MKS factory approved parts
- Providing unit with full 12-month warranty
- Testing and calibrating to MKS factory specifications
Conversion Solutions
MKS offers Continuous Improvement Solutions and Upgrades to allow customers to access the latest technology advancements.
Field Replaceable Units
MKS factory approved parts support increased uptime by providing:
- Infield maintenance
- Consumable parts replacement
Please contact your local sales team for more information.
Service Inventory Solutions
Designed to provide supply chain resiliency, MKS performs an assessment to identify high use parts to create a strategic stocking program at either of the following locations:
- On-site at the Customer’s facility
- MKS Logistics Hubs
- 3rd Party Logistics Warehouse
This solution offers reduced inventory carrying costs, simplified order processing and streamlined delivery.
Training
MKS offers specific product training to support:
- General operation and maintenance
- Advanced service training
Tailored training programs help customers improve equipment maintenance cycles, increasing uptime. Please contact sales for more information on available product trainings.
Need help?
Contact MKS by sending us an email